Terms of sale

1. Identification of the seller

Flow XP BV, a Belgian private limited company with registered office at Wit Kapelleke 26, 1652 Beersel, Belgium, registered with the Crossroads Bank for Enterprises under number BE 0669.982.661, small enterprise covered by the franchise-of-tax regime (VAT not applicable, Article 56bis of the Belgian VAT Code), represented by Loïc Eylenbosch in his capacity as manager.

Contact: admin@flowxp.eu.

2. Subject and scope of the service

The FLOW XP Audit programme provides the contracting Club with a recurring psychometric audit service for its athletes and coaches, based on peer-reviewed scientific instruments (TOPS-2, ACSI-28, SMS-II, CART-Q, LSS, CBS-S, MSCEIT, EDMCQ-C, PCDEs).

The service includes:

• 4 quarterly audits per season (September, December, March, June) for athletes
• 2 audits per year for coaches (September, March)
• 1 anonymised 360° coach review per season (mid-season)
• 6 operational forms for season key-moments (onboarding, season pact, post-match debrief, mid-season, season review, injury return)
• 3 levels of AI-generated reports per audit: athlete, coach (team), club (multi-team consolidated)
• 30-minute restitution call with Loïc Eylenbosch per quarter
• Compliant data infrastructure (EU hosting Supabase Frankfurt, GDPR-conformant DPA, parental consent templates in 5 languages)

3. Pricing and Starter Lifetime tariff

The applicable tariff for each Club is determined at signature following a demo call with Flow XP BV. Conditions are not published on the website and are communicated only after qualification.

The Starter Programme grants the first 25 contracting clubs of season 2026 a privileged tariff with unlimited teams, preserved for life under the continuity condition described in Section 4 below. Allocation of a Starter seat is on a strict first-come basis (date of signature).

Flow XP BV currently benefits from the small-enterprise franchise-of-tax regime (Article 56bis Belgian VAT Code). No VAT is invoiced. As soon as the annual revenue threshold is exceeded, Flow XP BV will switch to the VAT-liable regime, and VAT will be added to invoices for new billing cycles. Existing contracts continue at their signed price for the current cycle.

4. Starter Lifetime — continuity condition

The Starter Programme privileged tariff is preserved for life under the strict condition of contract continuity. No pause, suspension or temporary interruption is possible.

In the event of termination by the Client, of payment cessation not remedied within the legal time limits, or of any interruption of contract continuity, the Starter Lifetime privileged tariff is definitively lost. Any later re-registration will be made at the standard tariff in force at the time of new signature.

At each annual renewal, the Client therefore chooses: either continuation of the contract at the Starter Lifetime tariff, or definitive termination.

5. Payment terms

Payment is made at signature and annually, by bank transfer or credit card (secure payment provider Stripe — to be configured before public launch). In case of payment default at maturity, Belgian statutory interest is automatically applicable, plus a flat indemnity of €40 for recovery fees (Art. 1153 Belgian Civil Code, transposing Directive 2011/7/EU).

6. Service calendar

The annual service calendar is structured around 4 audit quarters:

• Q1 — September: athlete audit T1 + coach audit (Leader Code + Connexion Coach)
• Q2 — December: athlete audit T2 + 360° coach review (anonymised)
• Q3 — March: athlete audit T3 + coach audit T2 (Leader Code + Connexion Coach)
• Q4 — June: athlete audit T4 + end-of-season review

The set-up of the Club's account (roster import, team configuration, coach invitations) is performed in the 14 days following signature, with reasonable cooperation of the Client.

7. Right of withdrawal

The FLOW XP Audit service is sold to sports clubs in the course of their professional activity. In accordance with Article VI.53 of the Belgian Code of Economic Law, the right of withdrawal provided for distance contracts with consumers does not apply, except by express written agreement of the seller.

8. Warranties

The seller warrants the delivery and functioning of the service in accordance with the specifications agreed at signature. The seller does not warrant specific psychometric outcomes (athletes' score improvements, transformation of group dynamics), as these depend largely on factors specific to the Club (coaching, athletes' commitment, external context).

If, within the first 60 days following service go-live, the service does not function in accordance with specifications and after a documented resolution attempt by the seller, the Client may request a refund of 50% of the price paid, with no other indemnity.

9. Sensitive data and parental consent

The Audit service processes data qualified as sensitive under Article 9 GDPR (mental performance). The Club agrees:

• To act as data controller for the data of its athletes and coaches
• To obtain, before any audit is sent, double parental consent for all athletes under 16 (cf. Privacy policy)
• To respect the data subjects' rights (access, rectification, erasure, withdrawal of consent)
• To sign the Data Processing Agreement (DPA) provided by Flow XP BV at contract signature, defining the obligations specific to the processor

10. Ownership and use

The audit responses, generated reports and produced data remain the exclusive property of the Club. The code, methodology and technical components remain the property of the seller, the Client benefiting from a personal right of use for the duration of the contract.

11. Liability

The seller's liability, all causes combined, is capped at the total amount paid by the Client during the last 12 months. The seller cannot be held responsible for an interruption caused by a third-party processor, a force majeure event, or misuse of the service by the Client.

12. Disputes — Mediation

In case of dispute, the parties endeavour to find an amicable solution. Failing this, the Client may seize free of charge the Consumer Mediation Service (Belgium), North Gate II, Boulevard du Roi Albert II 8 box 1, 1000 Brussels — mediationconsommateur.be, or the European ODR platform: ec.europa.eu/consumers/odr.

Failing amicable agreement, the courts of the judicial district of Brussels are exclusively competent, Belgian law being solely applicable.

13. Acceptance

Signature of the quote or written confirmation of the order constitutes unreserved acceptance of these Terms. Any modification must be subject to a written and signed amendment.